Our team has determined that the issue is now fully resolved. Since EMS / SketchUp issue is fixed.
Posted Nov 18, 2019 - 22:20 UTC
At present Trimble Cloud Core services (APIGateway / ProfileX / IoT-Device provisioning) are up and running. However, EMS service is still down because of which MEP / Site.vision / SKetchUp applications are having issues. Once EMS / SketchUp issue is fixed then current issues will be resolved.
Posted Nov 18, 2019 - 17:28 UTC
One of the api published in api cloud was making concurrent requests in API cloud. This resulted in the degraded performance in API cloud.
Posted Nov 18, 2019 - 15:50 UTC
This incident affected: API (DefaultWSO2Gateway-Oregon).